As the name tells, AMS is about the management of software applications. However, the cloud computing market is diverse and vendors offer different levels of AMS. Some offerings include the pure application management on premise or on the cloud, while others include hosting or a combination of the two.
AMS typically includes the full management of the application lifecycle:
- Base Product Installation
- Upgrade application
- Solution and technical support
- Integration and customization support and maintenance
Outsourcing the management of their applications can offer a lot of benefits to organizations, including cost savings. Most compelling, however, is the prospect of putting the application in the hands of someone who has the highest possible expertise with the application and thus allowing for smooth implementations, upgrades and overall user experience.
IT downtimes are often not even mentioned in business reports, but the hiccups resulting from crashing software applications, updating issues, or network errors can easily add up. Organizations who are able to avoid these by expertly managing their applications, can realize a huge competitive advantage.
AMS at PTC
The PTC Cloud Services team will help you expertly manage your PTC solutions. By engaging with PTC for Cloud Services which delivers Application Management Services, you can trust that you get access to maximum expertise and latest thinking in PTC software. Dedicated IT administrators and experienced application specialists will proactively monitor and maintain performance.
Specific services include
- Proactive monitoring, tuning, and patches
- Integration and customization support and maintenance
- Application upgrades
- Application SLAs based on 99.5% availability
- Tight integration with PTC technical support and R&D
- Value assurance with dedicated relationship managers
Do you have any questions about PTC Cloud Services and AMS? Feel free to comment below or talk to a Cloud Services Expert today!
PTC customers can realize a multitude of benefits by moving their PLM installations to the Cloud.