The Patch to enable Performance Advisor for Windchill 10.2 M020 is available to download here:
https://support.ptc.com/appserver/cs/patch/patch_details.jsp?n=1959
This patch will enable functionality to connect Windchill to PTC.com and view dashboards powered by ThingWorx that summarize information (in the future providing recommendations for stability and performance) for Windchill servers here:
https://support.ptc.com/Thingworx/Runtime/index.html#mashup=PA_Home
For more information on installing the patch please see the following article:
https://support.ptc.com/appserver/cs/view/case_solution.jsp?n=227953
For more information about the performance advisor please see the following links:
The Performance Advisor for PTC Windchill Product page:
http://www.ptc.com/product-lifecycle-management/performance-advisor
Performance Advisor for PTC Windchill FAQ:
https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS226497
Security FAQ:
https://support.ptc.com/appserver/cs/view/solution.jsp?n=CS226931